Refund Policy

14-Day Money-Back Guarantee

If you are not satisfied with ShowFlow for any reason, you may request a full refund within 14 days of your original purchase date — no questions asked. This applies to Starter and Pro subscription plans only. Refund requests must be submitted by 11:59 PM Eastern Time on the 14th day from purchase.

How to Request a Refund

Email us at support@getshowflow.app with:

• The email address on your ShowFlow account
• The approximate date of purchase
• A brief note on what went wrong (optional — we use this to improve)

We will process your refund within 1 business day of receiving your request. Refunds are issued to the original payment method and typically appear on your statement within 5–10 business days depending on your bank.

After 14 Days

Refunds requested after the 14-day window are evaluated on a case-by-case basis. We will always do our best to make things right if there is a legitimate issue with the product.

Subscription Cancellations

Cancelling your subscription stops future billing immediately. You retain full access to ShowFlow through the end of your current billing period — your access does not cut off the moment you cancel.

If you cancel within 14 days of your most recent charge, you are eligible for a full refund of that charge under our money-back guarantee.

Pay Per Show ($7.99) — Non-Refundable

The Pay Per Show one-time purchase is non-refundable. Because this tier provides immediate full access for a single show at a discounted price with no ongoing commitment, all sales are final. If you have a technical issue that prevented you from using ShowFlow during your show, contact us at support@getshowflow.app and we will work with you to make it right.

Your Data

Regardless of refund or cancellation status, all your show data, photos, and Proof Library remain stored on your computer. We do not delete your local data under any circumstances.

Contact

Questions about this policy? Reach us at support@getshowflow.app